This was our first home buying experience. We were so thankful for how Kathryn took the time to educate us and make sure we understood the process and weren’t caught off guard throughout the process. At times it literally felt like she was holding our hand which was just what we needed. She was available anytime of the day or night for us by phone, text, or email and went above and beyond to provide superior customer service to us, even working on Christmas Eve to help finalize our paperwork. When she was with us looking at houses, she was completely focused on us. I was so thankful for Kathryn’s willingness to put herself in our shoes and see the houses through our eyes, as well as provide her own experienced perspective. It took us several months to find the right house but we never felt rushed, or like we were being too picky. She was honest and encouraging throughout the process and made us feel at ease and excited to find our house, even when it was easy to be discouraged. Even after the sale was done, Kathryn checked in on us, provided suggestions for paint colors based on her experience with staging and continued to make sure everything was okay. She is an amazing liaison with other real estate professionals and our mortgage company and title company spoke highly of her professionalism and communication with them. Since our purchase, we have recommended Kathryn to friends as well. One of our friends has also bought their house with Kathryn and been so, so happy as well. We love, love, love our home and hope to never move but if we do, we will use Kathryn again, and continue to recommend her to other until that day!